Payment and Refund Policy
Last updated: 23 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all corporate programming services offered by cashzorin, including custom software development, enterprise application integration, system optimisation, and related consulting for businesses operating in Malaysia. It governs payments made for project-based engagements, ongoing maintenance contracts, and specialised programming solutions tailored to corporate needs. The policy does not extend to consumer-facing products or services outside the corporate sector.
Prices, Currencies, Taxes, and Any Additional Charges
All quoted prices are in Malaysian Ringgit (MYR) unless otherwise agreed in writing. Prices are exclusive of applicable Sales and Service Tax (SST) at the prevailing rate of eight percent, which will be added to invoices where required under Malaysian law. Additional charges may include third-party licensing fees, server hosting costs, or travel expenses for on-site work, all of which will be disclosed and agreed prior to commencement. Currency conversion fees, if any, are borne by the client when payments are made in foreign currencies.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept bank transfers, corporate cheques, and electronic fund transfers through Malaysian banking platforms. Credit card payments are processed via secure gateways compliant with Payment Card Industry Data Security Standards. Authorisation occurs upon order confirmation, with funds held until project milestones are verified. All transactions use encrypted channels to protect financial data in accordance with the Personal Data Protection Act 2010.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed upon written acceptance of a quotation or proposal by the client and receipt of any required initial payment. Confirmation emails detail scope, timelines, and payment schedules. Corporate programming projects require a signed service agreement before work begins, ensuring mutual understanding of deliverables and responsibilities under Malaysian contract law.
Cancellation Rights and Applicable Cancellation Periods
Clients may cancel services within fourteen days of contract formation by providing written notice, subject to deduction of costs already incurred. For time-sensitive corporate programming engagements, cancellation after project kick-off incurs charges proportional to work completed. No cancellation rights apply once digital deliverables have been provided or substantial custom development has occurred.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused portions of services where performance has not commenced or where deliverables fail to meet agreed specifications due to our error. Exclusions include completed custom code, third-party licences, and deposits for reserved developer time. Promotional discounts or bundled services are non-refundable once utilised.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, submit a written application via the contact form on our site or email [email protected], including order reference, reason for request, and supporting documentation. Within five business days we acknowledge receipt. Additional information such as bank details for refund processing may be requested to verify the claim.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Our team inspects each request against service records and contract terms within ten business days. Approval results in immediate processing; rejection includes a clear explanation citing relevant policy clauses. Notifications are sent to the provided email address, and clients may appeal once with additional evidence.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued via the original payment method or bank transfer within fourteen business days of approval. Processing times may extend to thirty days for international transfers due to banking procedures. Clients receive confirmation once funds are dispatched, with expected receipt dates provided based on Malaysian banking norms.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital programming deliverables are non-returnable after download or deployment. Subscription-based maintenance services allow pro-rata refunds only upon early termination with thirty days' notice. Promotional offers are honoured only if terms are met; otherwise standard rates apply without refund for the discounted period.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be resolved within seven days to avoid project suspension. Duplicate charges are investigated and refunded automatically upon detection. Chargebacks trigger account review and may lead to service termination. Suspected fraudulent activity results in immediate hold on transactions and reporting to relevant Malaysian authorities while preserving client rights to dispute.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy excludes rights under the Consumer Protection Act 1999 or the Contracts Act 1950, including remedies for defective services and unfair contract terms. Corporate clients retain statutory protections against misrepresentation and the right to seek remedies through Malaysian courts or tribunals where applicable.
Contact Route, Policy Changes, and Last-Updated Date
For queries contact [email protected] or +606-4419927, or visit our Contacts page. We may update this policy periodically; changes take effect upon publication on the website. The current version is dated 23 September 2026. Continued use of services constitutes acceptance of the prevailing terms.